Shipping policy

Last updated: August 17, 2026

At FandomVerse, we currently ship orders across India. We aim to process every order carefully and get it to you as quickly as possible.

Shipping Across India

FandomVerse currently delivers across India and accepts orders from all Indian pin codes.

We currently do not offer international shipping.

Shipping Charges

We offer free shipping on orders of ₹299 or more.

Orders below ₹299 may be subject to standard shipping charges, which will be displayed during checkout.

FandomVerse reserves the right to change its shipping charges and free shipping threshold in the future. Any applicable shipping charges will be clearly shown before you complete your purchase.

Order Processing and Dispatch

Orders are generally packed and dispatched within 2 to 3 business days after the order is placed.

We may also process and pack orders on weekends when the ordered products are available in our inventory. If a product requires additional time due to inventory availability, we will process the order within our standard processing commitment as soon as the product is available.

During sales, festivals, promotional campaigns, high order volumes, or other periods of increased demand, processing and delivery may take longer than usual.

Delivery Time

Once your order has been dispatched, delivery generally takes 7 to 10 business days across India.

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, logistical disruptions, and other circumstances beyond our control.

We cannot guarantee delivery on a specific date.

Shipping and Tracking

Orders are shipped through our designated shipping partners. We currently use India Post for order delivery.

Once your order has been dispatched, you will receive tracking information where applicable. You can use the tracking information to check the status of your shipment directly through the designated shipping partner's tracking service.

FandomVerse does not currently operate a dedicated order tracking page.

Delivery Attempts

Our designated delivery partner may contact you by phone or through other available methods when attempting to deliver your order.

If you are unavailable when delivery is attempted, the delivery partner may follow its standard delivery and reattempt procedures.

Please ensure that the shipping address and contact details provided during checkout are accurate and complete.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you need to request a change to your shipping address after placing an order, please contact the FandomVerse team through our Contact page within 1 to 2 business days of placing your order.

While we will do our best to accommodate such requests, we cannot guarantee that an address change will be possible once the order has entered processing or has been dispatched.

Multiple Products in One Order

If you purchase multiple products in a single order, we will pack the items together and ship them as one package wherever possible.

Your order will generally arrive together rather than as separate shipments.

Damaged Products

We take care when packing your order. However, products can occasionally be damaged during transit.

If you receive a damaged product, please contact us through our Contact page within 1 to 3 days of delivery.

Please provide your order details along with information about the issue and any relevant evidence that can help us understand what happened.

We review each case individually. If we determine that the product qualifies for a replacement, we will send you a new product at no additional cost.

In some cases, we may request photographs or other information to help us assess the condition of the product. An unboxing video is not mandatory in every case.

Orders Not Received

If you do not receive your order despite it being marked as delivered or the shipment being lost during transit, please contact us through our Contact page.

We will review the shipment details and work with the relevant delivery partner to understand what happened.

If you do not receive your order and the case qualifies for a replacement, FandomVerse will arrange a new order for you at no additional cost.

Returns, Refunds and Exchanges

FandomVerse currently does not offer returns, refunds or exchanges for orders.

If you receive a damaged product or do not receive your order, please contact our team so that we can review the situation and determine whether a replacement is applicable.

Where a replacement is approved, FandomVerse will send the replacement product at no additional cost.

Delivery Delays

We aim to deliver your order within the estimated delivery timeframe. However, delays can sometimes occur due to circumstances outside our control.

These may include:

  • Courier or postal service disruptions

  • Weather conditions

  • Natural events

  • Public holidays

  • High order volumes

  • Transportation or logistical disruptions

  • Incorrect or incomplete shipping information

  • Other circumstances beyond FandomVerse's reasonable control

If your order is delayed, we apologise for the inconvenience and encourage you to contact us through our Contact page if you need assistance.

Contact Us

If you have questions about your order, shipping, delivery or a damaged product, please contact us through the Contact page on the FandomVerse website.

Our team will review your request and get back to you as soon as possible.

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